Frequently Asked Questions
orders
How can I place an order?
How can I place an order?
You can complete your order directly through our website by adding the desired items to your shopping cart and proceeding to checkout.
Can I change my order later?
Can I change my order later?
Order changes are possible as long as the order has not yet been shipped. Please contact us as soon as possible.
Shipment
How long does shipping take?
How long does shipping take?
Delivery time is usually 3-5 working days. This may vary depending on your location.
Can I track my delivery?
Can I track my delivery?
Yes, once your order has been shipped you will receive a tracking number via email.
returns
How do I return an item?
How do I return an item?
Please contact our customer service to initiate a return and for further instructions.
Are there any items that cannot be returned?
Are there any items that cannot be returned?
Personalized or used items cannot be returned unless they are defective.
refunds
When will I receive my refund?
When will I receive my refund?
Refunds usually take 5-7 business days to process after we receive your return.
How is the refund processed?
How is the refund processed?
The refund will be made via the original payment method used.